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back to top When will cheques I write show on the system? Can I download statement information to my computer? Can I save the format and date each time I download statement information? Your statement will always be the most up to date when you first 'log on' to your account, but if you wish to obtain the most up to date details whilst you are 'logged on', click 'refresh statement'.Please note that the 'refresh statement' function will update the statement information for the account selected, but will not update any other account or your balance summary. Currently Internet Banking holds up to the last 72 months worth of transactions (while you have an account with us).If you are accessing the service for the first time, you will need to set up a new username, password and memorable question/answer.To access full Internet Banking service you will need either a Secure Key or a Digital Secure Key.back to top What are my responsibilities with my password? If you believe your password has become compromised you should call 03 456 100 234 immediately. Your electronic password needs to be between 8 and 30 characters long and can be a mixture of letters and numbers.For security reasons we recommend that you do not use obvious passwords such as 123456789. Your Secure Key PIN is personal to you and you should keep it secret at all times.Credit card and Gold card statements can only be downloaded one statement at a time. You will see an International Bank Account Number displayed on your bank statements.International Bank Account Numbers are primarily used across Europe to uniquely identify a bank account number.
Internet Banking allows access to your accounts 24 hours a day, 365 days a year. Internet Banking is fully integrated with our telephone service, you can therefore choose when, and how, you do your banking from home or abroad.From July 2003, it will be displayed on paper bank statements. You will see a Branch Identifier Code displayed on your bank statements.The Bank Identifier Code is an address that uniquely identifies the branch where your account is held.back to top The balance displayed may also include cheques that have credited your account but are not yet available to withdraw.You will normally have to wait three business weekdays after a cheque is paid in before withdrawing the money.
However, please note that cheques can be returned unpaid at a later date. When you issue a cheque payable to someone else, the amount will normally be deducted from your account two business weekdays after the recipient pays it into their account.